Most of us know what it is like to be a customer who feels slighted or provoked into terminating a business relationship or into writing a bad review. For some reason the idea of waiting to talk to a computer to resolve our issues feels just as much hopeless as it does a slap in the face.
Emotional Intelligence Isn’t Being Nice To People
Emotional Intelligence (EI) is not a means to manipulation. Emotional Intelligence is a key for its user to create positive movement in the work force, at home, and just about anywhere else one might find interaction. EI is characterized by the awareness, control,