Customer service and retail workers are the unspoken superheroes of our society because dealing with unhappy customers can be a straight up nightmare.
9 Easy Ways To Get Repeat Customers
Back in the old, old days, like…the ’90s, there was an axiom that said “the client is always right.”
Here’s The Secret To Keeping Your Customers
One on one conversation is the key to developing any successful relationship. Despite the growth of online self-help services, 79% of customers still prefer to speak to customer service over a telephone.
The Real Secret Behind Apple’s Success
What is your worst customer service horror tale? Did they make you wait for hours only to be greeted by a robot? Did the person behind the counter know even less than you?
16 Ways To Make Your Customers Love You
Are you part of the 78% of business owners who aren’t pleased with their conversion rates? If you want to attract more loyal customers, then use this ultimate checklist on how to make customers love you.
Should You Be Afraid Of Machine Learning?
Have you ever bought something on Amazon from the “Things you’d like” section or have you ever watched a video recommended by YouTube? On both websites, products and videos are recommended to you based on a machine learning algorithm.
Phone support do’s and don’ts
Voice is still number one for customers because it provides immediate and personal support. But one bad call can make your customers hang up for good.
Convert With Convenience: The Value of Good Customer Service
A whopping 66% of customers will spend more with a company that they believe provides excellent service. Do you have a winning strategy?
The Cost of Bad Customer Service
Most of us know what it is like to be a customer who feels slighted or provoked into terminating a business relationship or into writing a bad review. For some reason the idea of waiting to talk to a computer to resolve our issues feels just as much hopeless as it does a slap in the face.
